Lucarelli Restaurant (referred to as "we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website https://lucarellirestaurant.co.uk (the "Website"). Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
By using our Website, you agree to the collection and use of information in accordance with this Privacy Policy.
We may collect and process the following types of data:
Contact Information:
Name, email address, phone number, and any other information you provide when filling out forms on our Website.
Reservation Data:
Information related to reservations made via our online booking system.
Communication Data:
Any information you provide when contacting us via email, social media, or through our contact forms.
Technical Data:
Includes your IP address, browser type and version, time zone settings, browser plug-in types, and operating system and platform.
Usage Data:
Information about how you use our Website, including page views, time spent on pages, and links clicked.
We use cookies to enhance your experience on our Website. These are small files stored on your device, which help us track your activities on our site and tailor our content to your preferences.
We use the information we collect for various purposes:
- To process your reservations and inquiries.
- To send you updates and promotional offers (with your consent).
- To improve the functionality of our Website.
- To monitor and analyse trends and usage patterns on our Website.
- To comply with legal obligations and protect our legal rights.
We rely on the following legal grounds for processing your data:
Consent:
When you opt-in to receive promotional material or provide personal data voluntarily.
Contractual Necessity:
To fulfill the reservation services and respond to inquiries.
Legitimate Interests:
To improve our Website, ensure security, and offer an optimized user experience.
Legal Obligation:
In compliance with applicable laws and regulations.
We do not sell, rent, or trade your personal information. However, we may share your data with trusted third parties for the following purposes:
Service Providers:
To help us operate our Website, including hosting services, email management, and reservation systems.
Payment Processors:
If you use our online services to make a booking, your payment information will be securely handled by third-party payment processors.
Legal Compliance:
Where required by law or to protect the rights and safety of Lucarelli Restaurant, our customers, or others.
We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.
Reservation Data:
Held for the duration of your booking and for a reasonable period thereafter for record-keeping.
Marketing Data:
Retained until you opt-out of receiving marketing communications.
We take the protection of your personal data seriously. We implement appropriate technical and organizational measures to secure your data against accidental loss, misuse, or unauthorized access. However, the transmission of information over the internet is not completely secure, and we cannot guarantee the security of your data transmitted to our Website.
Under applicable data protection laws, you have the following rights:
Access:
Request a copy of the personal data we hold about you.
Correction:
Ask us to correct any inaccuracies in your personal data.
Erasure:
Request that we delete your personal data where there is no valid reason for us to continue processing it.
Restriction:
Ask us to suspend the processing of your personal data in certain situations.
Objection:
Object to the processing of your personal data in certain circumstances.
Data Portability:
Request the transfer of your personal data to another party.
To exercise any of these rights, please contact us at [insert email address]. We may require verification of your identity before processing your request.
Our Website may contain links to third-party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies, and we do not accept any responsibility or liability for these policies. We encourage you to review the privacy policies of any third-party sites before providing them with your personal information.
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes, we will revise the "Last Updated" date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:
Lucarelli Restaurant
Email: media @lucarelliholdings.co.uk
Phone: 0121 532 1552
Address: 58-60 Seagar Street
West Bromwich
B71 4AN
United kingdom
This policy was last updated: 16-09-2024